CLIQUEO SAS
Proposed version: 1.1 — October 6, 2026
Contact: [email protected]
Summary of the main conditions
Cliqueo provides access to a technology platform and the services included in the contracted plan. The Client retains responsibility for its documents, its permissions, its configurations, the supervision of its processes, and the decisions it makes using the Results.
Monthly subscriptions have automatic renewal enabled by default. Subscriptions and consumption packages have the limits and validity periods corresponding to the contracting. Unused units are not converted into money, do not automatically accumulate, and do not generate refunds for lack of use.
Each Document Analysis comprises the processing of up to ten pages of a document in one execution. Longer documents consume additional units for each block of ten pages or fraction thereof.
The Client authorizes the processing of its information to provide the Services, perform the contracted automation and monitoring, and generate the configured Results and notifications. This authorization includes processing through technology providers, including the OpenAI and Anthropic APIs.
The Client may cancel future renewals and request the deletion of its account. Confirmed deletion is immediate and irreversible and does not, by itself, create a right to a refund.
Managed Launch is a guidance service for adopting automation processes using Cliqueo’s platform. It does not constitute custom software development or guarantee specific commercial or operational results. Except in the circumstances in subsection 13.4, cancellation by the Client or its inactivity for three months does not create a right to a refund.
This summary facilitates reading and does not replace the full conditions that follow.
1. Provider identity and scope of application
1.1. Provider. These Terms and Conditions, hereinafter the “Terms”, govern the relationship between CLIQUEO SAS, identified by registration number 901633182-7, hereinafter “Cliqueo”, and the natural or legal person that contracts for or uses the Services, hereinafter the “Client”.
1.2. Services covered. The Terms apply to the Cliqueo platform, the Cliqueo Signals product, monitoring and analysis functionalities, notifications, Managed Launch, and other services that expressly incorporate them.
The trade names of products or functionalities do not identify legal providers other than CLIQUEO SAS.
1.3. Business orientation. The Services are intended for businesses, organizations, and professionals that use them for their economic or professional activity. They are not directed at minors or designed for household use.
2. Definitions and contracting documents
2.1. Platform. The software, interfaces, and technological resources that Cliqueo makes available to the Client as a service.
2.2. Services. Access to the Platform and the additional services actually contracted.
2.3. Order. The purchase summary, contracting form, or electronic confirmation identifying the product, plan, price, currency, frequency, validity period, capacity, and commercial conditions accepted by the Client.
A negotiated or manually signed document is not required for an Order to exist.
2.4. Authorized user. The person whom the Client permits to access its workspace, under the permissions and limits of its plan.
2.5. Client Data. The documents, files, images, texts, records, instructions, configurations, and other information provided by the Client or its Authorized users, or retrieved from sources and integrations they have authorized.
2.6. Results. The extractions, classifications, summaries, findings, statuses, indicators, reports, and notifications generated through the use of the Services.
2.7. Monitoring Workflow. A monitoring configuration that defines sources, criteria, conditions, frequency, and, where applicable, recipients or notification channels.
2.8. Document Analysis. A document analysis unit comprising up to ten pages of a document per execution and counted in accordance with section 10. Its commercial plural is Document Analyses.
2.9. Consumption period. The interval during which an allocation of units may be used. It may or may not coincide with the billing period, depending on the Order.
2.10. Constituent documents. These Terms and the Order corresponding to the contracted Services, made available to the Client before acceptance, form part of the agreement.
3. Electronic acceptance and authority to represent
3.1. Acceptance. The Client accepts these Terms through an affirmative action during the registration or contracting process, such as selecting an acceptance checkbox and confirming the contracting.
Payment made after the Terms and the conditions of the Order have been presented and accepted forms part of the evidence of the contracting.
Contracting does not require the negotiation or manual signing of a separate document. Anyone who does not agree with these Terms must refrain from contracting for or using the Services.
3.2. Prior access. Before contracting, the Client will have the opportunity to consult and retain the Terms and review the essential conditions of the Order.
3.3. Representation. Anyone acting on behalf of an organization declares that they have sufficient authority to contract, authorize charges, and permit the processing of information on its behalf.
Anyone who does not have such authority must not complete the contracting or enable information sources belonging to that organization.
3.4. Invited users. Authorized users must comply with the conditions of use applicable to them. Their addition does not expand the contracted capabilities or create a separate subscription.
3.5. Evidence. Cliqueo may retain records of acceptance, contractual versions, purchase confirmations, and relevant events to substantiate the commercial relationship, in accordance with applicable data protection and retention rules.
4. Account, administration, and access security
4.1. Correct information. The Client must provide accurate business, contact, and billing information and keep it up to date.
4.2. Administration. The Client may directly administer its account and designate persons authorized to administer it, invite users, connect sources, change configurations, purchase capacity, or cancel services.
The Client is responsible for determining who may access its account and what permissions it grants to each person.
4.3. Credentials. The Client must protect its credentials, restrict unnecessary access, withdraw permissions when a person is no longer authorized, and use the available security mechanisms that are appropriate.
4.4. Account security and incidents. The Client is responsible for the security and confidentiality of its credentials, the devices it uses, the access it grants, and the authorizations it keeps active.
The security practices that Cliqueo applies to its systems and the updates it implements do not replace these responsibilities or constitute a guarantee of the absence of incidents.
The Client must report, without unjustified delay, suspicious access, compromised credentials, unauthorized changes, or any other circumstance that may affect the security of its account.
Reporting an incident does not transfer to Cliqueo responsibility for control over the Client’s devices, credentials, and permissions.
5. Right of access and scope of the contracting
5.1. License to use. During the term of the Service, Cliqueo grants the Client a limited, non-exclusive, and non-transferable right of access to the Platform, subject to these Terms and the contracted plan.
5.2. Business use. The Client may use it for its business processes, including processes related to the services it provides to third parties, provided that it has the necessary permissions over the information.
5.3. Included functionalities. Payment enables the functionalities and capabilities of the contracted plan. It does not grant automatic access to all Cliqueo products, additional services, future developments, or higher tiers.
5.4. No acquisition of the software. Contracting does not entail the sale of the software or the delivery of Cliqueo’s source code, infrastructure, models, internal components, or administration tools.
Use of the Services, payment of subscriptions, and contracting for Managed Launch do not grant the Client ownership rights over Cliqueo’s technology.
5.5. Technical requirements. The Client is responsible for having connectivity, devices, programs, and external services compatible with the operation of the Services.
6. Operation of monitoring and integrations
6.1. Configured scope. Monitoring Workflows operate on the sources, data, criteria, and frequencies configured and supported by the Service.
They do not automatically cover all of an organization’s information or sources that have not been connected and authorized.
6.2. Execution conditions. Monitoring depends, among other factors, on the workflow being enabled, valid permissions being in place, the information being accessible, and consumption capacity being available.
6.3. Frequency. A configured frequency does not imply continuous human surveillance or instantaneous processing. Synchronization times, queues, and technical limits may exist.
6.4. External sources. The Client is responsible for the legitimacy of its connections and for maintaining the necessary authorizations. Changes in permissions, data structures, credentials, or external providers’ conditions may affect operation.
6.5. Interruptions. When a source becomes unavailable, the Service may skip or delay executions, display outdated information, or require intervention by the Client.
Reconstructing all events that occurred during a disconnection is not guaranteed, unless such functionality is expressly offered.
6.6. Configuration. The Client is responsible for reviewing criteria, thresholds, exclusions, time zones, and recipients before enabling a workflow in production.
Example configurations do not replace that validation.
6.7. Workflow limits. Unless otherwise stated in the Order, Monitoring Workflow limits refer to workflows that are active simultaneously.
6.8. Supervision of operation. The Client is responsible for maintaining continuous supervision of its operation and for constantly reviewing, as frequently as necessary, the functioning of its workflows, integrations, analyses, and notifications.
The Client must check that its processes remain active, that sources remain connected, that consumption capacity is available, and that the Results and communications are produced as expected. It must also report any issues it identifies.
To the extent established in section 26, Cliqueo is not liable for the operational, economic, commercial, or other consequences arising from a system, integration, workflow, or communication channel ceasing to function, functioning incompletely, or producing results different from those expected.
Use of the Platform does not replace the Client’s supervision, verification, and operational continuity mechanisms.
7. Nature of the analyses and responsibility for decisions
7.1. Support tool. The Services help identify and communicate relevant information. They do not replace the Client’s internal controls, its professional judgment, or the review of official sources where appropriate.
7.2. Automated processing. The Platform may use automated systems, including its own artificial intelligence models or those of technology providers, to process information and generate Results.
7.3. Limitations. The Results may contain errors, omissions, incorrect interpretations, or incomplete information. False positives and false negatives may occur.
The quality of the Results also depends on the legibility, completeness, currency, and structure of the data and on the configuration used.
7.4. Verification. The Client must verify the Results before using them for decisions that may affect rights, safety, employment, payments, regulatory compliance, or other relevant interests.
7.5. No guaranteed results. Cliqueo does not guarantee specific savings, elimination of errors, absence of penalties, passing audits, revenue improvements, or specific business results.
This provision does not eliminate the duty to provide the expressly contracted functionalities with the requisite diligence.
8. Notifications and action by the Client
8.1. Scope. Notification functionalities communicate findings or events through the enabled and contracted channels.
Notifying is not equivalent to resolving an incident, renewing a document, obtaining an approval, or implementing a corrective measure.
8.2. Recipients. The Client determines and authorizes the recipients, channels, and sending conditions. It must verify that the communication is lawful and that each recipient may receive the information included.
8.3. Delivery. A generated or sent notification does not imply that it has been delivered, read, understood, or acted upon.
Delays, filters, blocks, quotas, or failures of email, messaging, and other third-party services may occur.
8.4. Sensitive information. The Client must choose channels appropriate to the information’s level of confidentiality and avoid including unnecessary data.
8.5. Alternative controls. The Client must maintain alternative mechanisms when a notification is relevant to a critical deadline or an important obligation.
9. Plans, prices, billing, and renewal
9.1. Commercial conditions. The Order will specify the price, currency, frequency, included capacity, validity period, and applicable additional charges.
The prices in a previous proposal are not maintained indefinitely if its validity period has ended.
9.2. Advance payment. Unless otherwise agreed, subscriptions and packages are paid in advance.
9.3. Start. The service period will begin when the contracted access is enabled or on the later date indicated in the Order.
When access is already available, the Client’s delay in configuring or adopting the Platform does not postpone the start of the subscription.
9.4. Independence of Managed Launch. The subscription may begin before Managed Launch is completed. The guidance does not suspend billing for access that has already been enabled.
9.5. Automatic renewal by default. Subscriptions are monthly and are contracted with automatic renewal enabled by default.
By accepting these Terms and completing payment, the Client authorizes the recurring charges corresponding to its subscription to the registered payment method. The subscription will renew automatically on each renewal date until the Client cancels future renewals or deletes the corresponding workspace in accordance with these Terms.
Lack of use, absence of activity, deactivation of workflows, or disconnection of integrations do not cancel the subscription or stop recurring charges.
The Client is responsible for managing its subscription before the next renewal date when it does not wish to continue.
9.6. Taxes. The purchase process will disclose applicable taxes and other charges in the required manner. Each party will assume its tax obligations and provide supporting documentation for legally applied withholdings where appropriate.
9.7. External services. Fees for services contracted directly by the Client with third parties are not included, unless expressly stated.
10. Counting of Document Analyses
10.1. Basic unit. A Document Analysis corresponds to the processing of up to ten pages of a document in one logical analysis execution, within the supported technical limits.
An execution may contain several internal technical operations without each one becoming an additional analysis.
10.2. Page-based counting. Each document consumes one unit for each block of ten pages or fraction thereof. The calculation is performed independently for each document and each execution.
A document of one to ten pages consumes one Document Analysis. A document of eleven to twenty pages consumes two Document Analyses. A document of twenty-one to thirty pages consumes three Document Analyses, and so on.
Pages from different documents are not grouped to complete one unit. For example, two five-page documents analyzed independently consume two Document Analyses.
10.3. Batches. Sending several documents in a single upload consumes the units corresponding to each document, calculated according to its number of pages.
Grouping files in an upload or batch execution does not turn the set into a single Document Analysis.
10.4. New analyses. The analysis of a new version, a repeat requested by the Client, or the execution of the same document in different workflows may consume additional units.
10.5. Scheduled processing. By activating a workflow, the Client authorizes the consumption generated by the executions specified in its configuration.
10.6. Results without incidents. A completed analysis consumes the corresponding units even if it finds no incidents, does not produce the result expected by the Client, or concludes that the information provided is insufficient for a determination.
This does not make a request rejected before processing begins count toward consumption.
10.7. Resubmissions and duplicates. Independent resubmissions made by the Client or its systems may generate new executions. The Client must avoid unwanted duplication.
10.8. Separation of services. A subsequent failure in the delivery of a notification does not automatically invalidate an analysis that has already been completed correctly.
11. Validity, expiration, and unused units
11.1. Contracted capacity. Units represent usage capacity during a specified validity period. They do not constitute deposits, electronic money, or funds held on behalf of the Client.
11.2. Periodic allocations. Units included in a subscription expire at the end of their consumption period, unless accumulation is expressly provided for in the Order.
11.3. No refund for lack of use. Units not used during their validity period do not generate a refund, compensation, extension, or credit for subsequent periods.
This rule applies when the lack of use is due to a decision by the Client, reduced need, lack of staff, changes in priorities, or absence of configuration.
11.4. Example. If the Client contracts for 10,000 Document Analyses for a period and uses 6,000, the remaining 4,000 units expire at the end of that period, without refund or accumulation.
11.5. No transfer. Units may not be sold, transferred between organizations, or exchanged for other services without authorization from Cliqueo.
11.6. Exceptions. This section does not eliminate the withdrawal and refund policy in subsection 13.4, refund rights for breach by Cliqueo, or those required by mandatory rules.
12. Exhaustion of capacity, plan changes, and charges
12.1. Exhaustion. When a contracted limit is reached, Cliqueo may pause or reject new executions until sufficient capacity is available.
The Client acknowledges that the pause may interrupt monitoring and notifications.
12.2. Plan upgrades. Capacity increases may take effect immediately, with the financial adjustment shown before confirmation.
12.3. Payment method. The Client must use a legitimate payment method and keep its details up to date.
13. Cancellation and effects on the contracted Services
13.1. Period already contracted. Unless immediate closure is requested, access will continue until the end of the paid period.
Cancellation does not, by itself, generate a proportional refund for the current period.
13.2. Non-use. Outside the circumstances in subsection 13.4, there will be no refund for voluntarily not accessing the Services, lack of configuration, low usage, internal changes, expectations not included in the Order, or cancellation decided by the Client.
13.3. Disconnection is insufficient. Disconnecting an integration, deleting a document, deactivating a workflow, or ceasing to log in does not, by itself, cancel the subscription.
13.4. Withdrawal and refund policy
The Client may withdraw from a purchase and request a refund within the first three (3) business days after payment confirmation by writing to [email protected], including the purchase email and Order reference. The period starts on the business day following the purchase and excludes Saturdays, Sundays. Purchases handled by Paddle may also be reviewed at https://paddle.net.
The amount paid will be refunded, less only payment processing fees actually charged and not recoverable, provided they were disclosed before purchase and the law and payment provider terms permit that deduction. No deduction applies where a full refund is required.
Once the purchase and deadline are verified, Cliqueo will immediately initiate the refund request with the payment provider, to the same payment method used for the purchase. Approval, processing and the actual credit depend on the provider and the Client’s financial institution, within applicable mandatory deadlines. Initiating the request does not mean the funds will appear in the account immediately.
If no request is received within those three business days, the purchase remains in force and refunds for a change of mind under this commercial policy end. The Client may still cancel future renewals.
14. Managed Launch: nature and scope
14.1. Purpose. Managed Launch is a guidance service to help the Client adopt automation and monitoring processes using the capabilities available in the Cliqueo Platform.
14.2. Possible activities. Depending on the contracted package, it may include reviewing a use case, process guidance, configuring existing functionalities, connecting compatible integrations, preparing Monitoring Workflows, defining notifications, testing, and training.
14.3. No custom development. Managed Launch does not constitute a contract for custom software development, the creation of an exclusive application, the provision of source code, or the building of nonexistent functionalities.
Adapting configurations to a Client process does not turn the Service into custom development.
14.4. Exclusions. Unless expressly contracted, it does not include the creation of new integrations, modification of third-party systems, extensive migrations, comprehensive data cleansing, ongoing administration of the Client’s operation, regulatory advice, or unlimited support.
14.5. Separate fee. The Managed Launch fee is separate from subscriptions, consumption units, and external services, unless the Order expressly indicates that they are included.
14.6. Consumption during testing. Analyses executed during testing, training, or configuration will consume units, unless the package includes a specific allocation for those activities.
15. Managed Launch: collaboration, changes, and completion
15.1. Client obligations. The Client must designate a person responsible, provide sufficient information, facilitate authorized access, participate in the agreed sessions, and review configurations in a timely manner.
15.2. Dependencies. Timelines depend on the Client’s availability, the quality of its data, and the functioning of third parties. Delays attributable to those dependencies may require rescheduling.
15.3. Activation in production. The Client must approve the criteria, sources, and recipients before activating a workflow in production. Express activation by an authorized person constitutes an instruction to put it into operation.
Lack of response will not be interpreted as authorization to increase charges or activate unapproved operations.
15.4. Scope changes. Additional requests may require a new Order. Cliqueo will not be obligated to carry them out without acceptance of their scope and price.
15.5. Completion. Managed Launch is considered completed when the agreed activities have been provided. Its completion does not depend on the Client achieving a certain level of savings, usage volume, or internal adoption.
15.6. Cancellation by the Client. Except in the circumstances in subsection 13.4, cancellation of Managed Launch by decision of the Client does not create a right to a full or partial refund of the amounts paid.
This condition applies regardless of the degree of progress, the number of sessions used, the Client’s participation, or the internal changes that prompted its decision.
The decision not to continue, not to implement the configurations, or not to adopt the processes worked on also does not create a right to a refund.
15.7. Inactivity for three months. When three consecutive months of inactivity attributable to the Client have elapsed and such inactivity prevents Managed Launch from continuing or being completed, the Client will be considered to have breached its collaboration obligations.
Inactivity may include lack of response, absence of participation, failure to provide necessary information or access, or omission of reviews or decisions essential to continuing.
In that case, Cliqueo may terminate Managed Launch without any obligation to refund all or part of the amounts paid or to keep sessions, resources, or guidance capacity available indefinitely.
Any reactivation will be subject to Cliqueo’s availability and may require a new contracting.
15.8. No permanent operation. Once Managed Launch is concluded, the Client assumes the ordinary operation of its processes, without prejudice to the support included in its subscription.
16. Rights over data and authorization to provide the Services
16.1. Client rights. The Client retains the rights it holds over its data. Uploading or connecting information does not transfer its ownership to Cliqueo or alter third-party rights.
16.2. Functional authorization. By providing information, connecting a source, or activating a workflow, the Client authorizes Cliqueo to use and process that information to provide the contracted Service and carry out the corresponding automation, analysis, monitoring, and notification activities.
These operations may include receiving, accessing, storing, technically reproducing, converting formats, extracting information, classifying, analyzing, comparing, generating Results, and transmitting the configured notifications.
16.3. Scope of authorization. The authorization is non-exclusive and is limited to the purposes of provision, support, security, and fulfillment of obligations associated with the Service.
Its territorial scope includes the processing locations used by Cliqueo and its providers to provide the Services, subject to any necessary safeguards.
16.4. Technology providers and APIs. Cliqueo may allow processing by technology providers involved in provision, under the corresponding contractual and data protection obligations.
The Client expressly authorizes Cliqueo to transmit and process information through the OpenAI and Anthropic APIs to execute the contracted functionalities.
This authorization includes the sending and processing of documents, images, extracted content, instructions, context, and other information necessary to perform the analyses, automation, monitoring, and generation of Results.
Processing may be performed through one or more of these providers, depending on the technical needs of the functionality used.
16.5. Human access. Authorized personnel may access Client information when necessary for support, Managed Launch, incident investigation, abuse prevention, or compliance with an applicable obligation.
Access must be limited to the necessary purpose and information.
16.6. No general license for other purposes. These Terms do not authorize the sale of Client Data, its use for third-party advertising, or the use of documents, integration content, or Results to train general-purpose models.
16.7. Statistics. Cliqueo may use aggregated and effectively anonymized technical statistics to evaluate performance, security, and capacity.
17. Legitimacy of the information and Client responsibility
17.1. Responsibility for data and permissions. The Client is responsible for all documents, data, and information that it sends, uploads, connects, or makes available to the Services, directly or through its Authorized users.
It is also responsible for the privacy of that information when deciding to provide it, enabling its processing, and determining the recipients who may receive it.
The Client represents and warrants that it has the necessary rights, permissions, authorizations, and legal bases to provide the information, allow its processing, and configure its recipients.
Use of the Services constitutes a declaration by the Client that it has those permissions. Cliqueo relies on this declaration to perform the authorized processing and does not assume an obligation to individually verify the origin or permissions of each document or item of data provided.
17.2. No implied certification. The availability of a functionality does not constitute a representation that it is suitable for any regulatory obligation or category of data.
18. Privacy, confidentiality, and security
18.1. Data processing. Cliqueo may process personal data on behalf of the Client to provide the Services in accordance with these Terms and the authorized instructions and configurations.
For its own activities, such as account management, billing, and certain security records, Cliqueo will act in the corresponding role and in accordance with its Privacy Policy.
18.2. Confidential information. Each party will protect the other’s nonpublic information that is identified as confidential or that should reasonably be understood as such.
Client Data will not be considered public merely because it is hosted on the Platform.
18.3. Restricted use. Confidential information may only be used to fulfill the agreement, exercise rights related to it, or comply with applicable obligations.
18.4. Limited access. It will only be made available to persons and providers who need to know it and are subject to appropriate confidentiality duties.
18.5. Exceptions. Confidentiality does not apply to information that can be demonstrated to have been public without breach, to have already been legitimately known, to have been lawfully obtained from a third party, or to have been developed independently.
18.6. Security. Cliqueo will maintain technical and organizational measures appropriate to the risk and nature of the Service. It does not guarantee that no system can experience incidents.
18.7. Duration. Confidentiality obligations will remain in effect for as long as the information retains that character and for the corresponding periods.
19. Prohibited uses
The Client may not use the Services to conduct unlawful activities, violate rights, access information without authorization, send prohibited communications, distribute malicious software, or attempt to obtain data from other accounts.
Nor may it circumvent consumption limits, manipulate billing records, share access outside the conditions of the plan, resell the Service without authorization, or interfere with its operation.
Instructions or content intended to evade controls, reveal protected information, or cause unauthorized operations are prohibited.
Load or security testing that may affect the Platform will require prior authorization, except for activities expressly protected by a mandatory rule.
Copying, reproducing, modifying, decompiling, reverse engineering, or attempting to obtain the source code, internal components, or operating mechanisms of the Platform without authorization from Cliqueo is prohibited.
The Client must not use the Platform as the sole mechanism for emergencies or decisions whose failure may cause serious harm to persons.
20. Intellectual property and Results
20.1. Cliqueo technology. Cliqueo and its licensors retain the rights over the Platform, its software, documentation, designs, methods, components, templates, and technology.
Access, use, payment, configuration of functionalities, or participation in Managed Launch do not confer rights of ownership, co-ownership, participation, or access to Cliqueo’s source code.
20.2. Configurations. Configuring the Platform for a Client does not transfer ownership of the general components or create exclusivity over functionalities or methods.
20.3. Results. As between the parties, the Client may use the legitimately obtained Results for its business purposes, subject to third-party rights and these Terms.
Cliqueo does not guarantee that each Result is original, exclusive, or eligible for intellectual property protection.
20.4. Third-party material. The generation of a Result does not grant rights that the Client does not have over the source content.
20.5. Suggestions. Cliqueo may voluntarily use the Client’s suggestions to improve its Services without any obligation to provide compensation, provided that this does not involve disclosing confidential information or using personal data for unauthorized purposes.
20.6. Client brand. Cliqueo will not use the Client’s name, logo, or testimonial as a public commercial reference without separate authorization.
21. Availability, support, and test features
21.1. Provision. Cliqueo will make reasonable efforts to keep the Services available and provide the included support.
21.2. No implied service level. There is no guarantee of a specific availability percentage, response time, or recovery time unless expressly agreed.
21.3. Maintenance. The Platform may experience interruptions due to maintenance, updates, or security measures. Cliqueo will endeavor to provide notice of scheduled maintenance that may significantly affect use.
21.4. Support. Support includes the assistance corresponding to the plan. It does not include, by default, continuous operation of the Client’s business, unlimited training, or adaptation of external systems.
21.5. External dependencies. The Services may depend on external providers of infrastructure, storage, processing, models, APIs, integrations, communications, and other technological resources.
The availability and functioning of these services are subject to the availability, capacity, limits, conditions, and decisions of their respective providers. Not all components necessary to provide the Services depend exclusively on Cliqueo or are under its control.
Interruptions, restrictions, technical changes, access modifications, or failures of those providers may affect the Services in whole or in part.
To the extent provided for in section 26, Cliqueo is not liable for interruptions, limitations, errors, delays, or consequences originating in external services beyond its control.
21.6. Experimental features. Features identified as beta, test, or experimental may change or be withdrawn and must not be used as the sole support for critical processes.
Their experimental nature does not permit confidentiality or data protection obligations to be disregarded.
21.7. Free trials. A free trial will only convert into a paid contracting when that conversion, its date, and its price have been disclosed and accepted.
22. Changes to prices, functionalities, and Terms
22.1. Ordinary updates. Cliqueo may modify interfaces, components, and features to improve the Service, maintain its security, address legal requirements, or adapt to technical dependencies.
22.2. Prices. Price changes will apply to new purchases or renewals following their communication, not retroactively to periods already paid.
They will be communicated at least thirty days before the affected renewal, unless a longer period must be observed.
22.3. Urgent changes. Modifications necessary to comply with an obligation or contain an urgent risk may be applied earlier when indispensable, informing the Client as soon as possible and lawful.
23. Suspension and termination by Cliqueo
23.1. Grounds. Cliqueo may suspend an account, workflow, or integration when there is a reasonable risk of unlawful use, unauthorized access, damage to the Platform, material breach, nonpayment, or a requirement from a competent authority.
Suspension may cover the entire account and all its functionalities.
23.2. Remediable breaches. When there is no urgency, a reasonable opportunity to remedy them will be provided before definitively terminating the Service.
23.3. Serious breaches. Cliqueo may terminate immediately for fraud, unlawful access, a serious impact on security, or repeated significant breaches.
23.4. Financial effects of breach. Termination for breach by the Client does not eliminate accrued charges.
When suspension or termination is due to the Client’s breach of these Terms, Cliqueo will not be obligated to refund amounts paid for subscriptions, consumption units, Managed Launch, or other affected Services.
The existence of remaining subscription time, unused units, or activities not completed as a consequence of that breach does not create a right to a refund, compensation, or credit.
24. Account deletion and retention
24.1. Request at any time. The Client may request the deletion of its account or workspace through the available options or by writing to [email protected].
Cliqueo may reasonably verify the requester’s identity and authority.
24.2. Personal account and business workspace. Deleting an Authorized user’s individual access does not automatically delete the company’s workspace or cancel its subscription.
Deletion of the business workspace must be requested by a person with sufficient permissions.
24.3. Closure of the business workspace. Deleting the workspace will cancel the renewals and recurring top-ups associated with that workspace. It will not cancel independent services expressly associated with other workspaces.
24.4. No automatic refund. Voluntary deletion does not, by itself, generate a refund for paid periods, unused units, or services already provided.
24.5. Immediate and irreversible deletion. Once the request has been validated and confirmed by the Client or a person with sufficient authority, deletion of the account or workspace takes effect immediately and is irreversible for the Client.
There is no grace period or right to restore, recover, or reactivate the deleted account, its configurations, or its information.
Retention of the records provided for in the following subsection does not keep the account active or create a right to recover it.
24.6. Necessary records. Records necessary for billing, legal obligations, security, or defense against claims may be retained for the period justifiable for each purpose, with restricted access.
24.7. External systems. Deletion in Cliqueo does not automatically erase original documents in the Client’s services or messages or information already received by third parties.
The Client is responsible for requesting and managing, directly with the third parties it uses as sources or recipients, the deletion, retention, modification, or recovery of information existing in their systems.
Cliqueo does not administer those external systems of the Client or assume management of the requests that the Client must direct to its own providers or recipients.
25. Warranties
25.1. Commitment to provide the Services. Cliqueo will provide the Services with the diligence reasonably required and in accordance with the essential features expressly contracted.
25.2. Exclusions. To the extent permitted, no additional warranties are granted regarding suitability for an undisclosed purpose, uninterrupted operation, exhaustive detection, or absolute absence of errors.
25.3. Client needs. The Client is responsible for evaluating whether the contracted scope meets its needs, without prejudice to Cliqueo’s obligation to describe the Service correctly.
26. Exclusion of liability
26.1. Responsibility for operation and exclusion of damages. The Client is responsible for its own operation, the decisions it makes, the supervision of its processes, and the consequences of using the Results.
Cliqueo provides a technological means of support. It does not assume the direction, administration, human supervision, or operational responsibility of the Client’s business.
To the maximum extent permitted, Cliqueo will not be liable for damages, harm, losses, costs, or consequences arising from access to, use of, inability to use, interruption of, or operation of the Services.
This exclusion includes direct and indirect damages, loss of revenue, profits, opportunities, business, information, productivity, or reputation, as well as consequences arising from errors, omissions, delays, incorrect analyses, notifications not received, configurations, integration failures, or decisions made based on the Results.
The Client must maintain its own controls, verifications, and continuity mechanisms. Contracting for the Platform does not transfer the risks or responsibility of its operation to Cliqueo.
26.2. Causes attributable to the Client. Cliqueo will not be liable to the extent that the damage has been caused by illegitimate or incorrect information from the Client, unauthorized instructions, configurations made contrary to clear warnings, or failure to comply with measures that are the Client’s responsibility.
26.3. Mitigation. Each party must take reasonable measures to avoid or reduce foreseeable damages once it becomes aware of the problem.
27. Third-party claims and indemnity
27.1. Client obligation. To the extent permitted, the Client must defend and hold Cliqueo harmless against third-party claims arising from Client Data or its instructions violating rights, from connections or disclosures it has unlawfully authorized, or from use of the Services contrary to these Terms.
27.2. Scope. The obligation includes damages ultimately recognized, approved settlements, and reasonable defense costs, in the proportion attributable to the Client.
28. Force majeure and circumstances beyond Cliqueo’s control
Cliqueo will not be liable for breaches, interruptions, delays, unavailability, or limitations of the Services caused by events beyond its reasonable control that cannot be avoided or overcome through reasonable measures.
These circumstances may include natural disasters, emergencies, conflicts, acts of authorities, power or telecommunications outages, network failures, external attacks, and disruptions to third-party infrastructure or technological services, when they meet the above conditions.
During the disruption, Cliqueo may temporarily suspend, limit, reschedule, or modify the affected services, without this generating penalties, indemnification, or compensation in favor of the Client for that reason.
Interruptions or limitations arising from these circumstances do not, by themselves, create a right to a refund, a free extension of the contracted period, or restoration of unused capacity.
The Client retains responsibility for maintaining alternative mechanisms for the continuity of its operation and must not rely exclusively on the Services to address critical situations.
29. Communications and notices
29.1. Channels. Ordinary contractual communications may be made through the email address registered by the Client and Platform notices.
29.2. Cliqueo contact. The Client may direct inquiries, claims, cancellation requests, and data-related communications to [email protected].
29.3. Updating. The Client must keep its contact email operational. Cliqueo will retain reasonable evidence of relevant notices.
29.4. Mandatory formalities. The use of electronic means does not replace notification formalities that a rule mandatorily requires.
30. Applicable law and dispute resolution
30.1. Applicable framework. These Terms will be interpreted in accordance with the legislation that is applicable under the corresponding conflict-of-laws rules and relevant mandatory provisions.
They will not be understood as subject to a supposed worldwide legal regime that replaces applicable legislation.
30.2. Direct resolution. In the event of a dispute, the parties will endeavor to resolve it in good faith through a communication describing the facts and the requested solution.
A period of thirty days is proposed for that process, unless a different period applies.
30.3. Access to authorities. Direct resolution efforts do not prevent requesting urgent measures, resorting to competent authorities, exercising data protection rights, or acting before a legal deadline expires.
30.4. Jurisdiction. If no solution is reached, the authorities or courts having jurisdiction under the applicable rules will hear the matter.